FAQs

Browse our collections, choose your preferred size or shade, and add your item to cart. When you are ready, head to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation by email once your purchase is successful.

Use the product details and sizing information on each item page to guide your selection. If you are between sizes, we recommend choosing based on your preferred fit or contacting us for help before placing your order.

Once your order ships, Moreni will send a confirmation email with tracking details. You can use that link to follow your package in transit. If you have not received tracking after processing time, please contact us and we will assist.

Yes. You can complete your purchase as a guest unless a specific feature requires an account. Creating an account simply makes it easier to view past orders, save your details, and manage future purchases.

If your order has not entered processing or shipping yet, we may be able to update or cancel it. Please contact Moreni as soon as possible after placing the order. Once an order has shipped, changes are no longer guaranteed and you may need to request a return instead.

Contact Moreni with your order number, the item you want to exchange, and the replacement you need. We will confirm availability and guide you through the next steps. Exchanges are processed only for eligible items that meet our return conditions.

Return shipping responsibility depends on the reason for the return and the terms in our return policy. If Moreni sent the wrong item or an item arrived damaged, we will work with you to resolve it. For standard returns, shipping costs may be the customer's responsibility.

For hygiene and quality reasons, some items may not be eligible for return once opened, used, or tampered with. Final-sale items may also be excluded. Please review the specific product and policy details before requesting a return.

After your return is received and approved, Moreni will process your refund to the original payment method. Your bank or payment provider may take additional business days to post the funds to your account.

Contact us as soon as possible with your order number and clear photos of the issue. Moreni will review the case and guide you on the next step, whether that is a replacement, exchange, store credit, or refund depending on the situation.

Original shipping fees are usually non-refundable unless the return is due to an error on Moreni's side, such as a damaged or incorrect item. Approved refund amounts will follow the terms in our refund policy.

Moreni serves customers in the U.S. and selected international locations. Shipping availability, rates, and delivery timelines may vary by destination. If your country is not available at checkout, please contact us before placing an order.